Fan win Terms & Conditions

1 General Terms & Introduction

Fan win (fanwin.app) is an online betting and gaming platform. By accessing or using this platform, you confirm that you have fully read, understood, and agreed to abide by these Terms & Conditions.

Fan win's terms and conditions apply to all users — new and existing alike. Creating an account on the platform constitutes acceptance of these terms.

These terms and conditions are written in English. For any questions, please contact our support team.

2 Account Registration & Eligibility

To open an account with fan win, the following conditions must be met:

• You must be at least 18 years of age.
• All information provided at the time of registration must be accurate and truthful.
• Each person may register only one account.
• You are responsible for keeping your account password secure.
• Sharing your account with anyone else is strictly prohibited.

KYC Verification

Fan win may request identity documents at any time for verification purposes. Generally accepted documents include a National ID (NID), passport, or driving licence. Withdrawals may be temporarily put on hold until verification is completed.

3 Deposit & Withdrawal Policy

Fan Win supports the most popular mobile payment methods in Bangladesh. The table below outlines the key details for deposits and withdrawals:

Withdrawal Terms

• Deposited funds must be wagered at least once before a withdrawal can be made.
• Withdrawals exceeding ৳ 10,000 will not be processed until KYC verification is complete.
• The maximum withdrawal per day is ৳ 50,000.
• Withdrawals are recommended to be processed through the same payment method used for the original deposit.

4 Bonus & Promotions Policy

Fan win regularly offers a variety of bonuses and promotions. Each offer has its own terms, clearly stated on the offer page. General bonus policy is outlined below:

Wagering Requirements

Every bonus comes with a wagering requirement. For example, if the wagering requirement is 10x and you receive a ৳ 1,000 bonus, you must wager a total of ৳ 10,000 before making a withdrawal.

• The welcome bonus is available to new members only.
• A promotion cannot be claimed more than once.
• Winnings from bets placed with bonus balance are subject to wagering requirements before withdrawal.
• Expired bonuses will be automatically cancelled.
• Each bonus has its own maximum cashout limit, defined separately.

Voucher Usage Rules

Voucher codes received through the fan win voucher system must be used within the specified validity period. A voucher code cannot be used more than once and may not be shared with others.

5 Betting Terms & Conditions

Before placing a bet on fan win, here are the basic rules you need to know:

Sports Betting

• Once a bet is confirmed, it cannot be changed or cancelled.
• If an event is cancelled or abandoned, the bet amount will be refunded.
• Odds in live betting may change at any moment.
• Fan win reserves the right to void any bet placed at incorrect odds due to a technical error.

Casino Games

• All game outcomes are determined by an RNG (Random Number Generator).
• Wins or losses resulting from a software error are not valid.
• Fan win is not responsible for any disconnection that occurs during a game session.

Maximum Win Limit

Fan win sets maximum payout limits for specific games and events. If a payout exceeds this limit, only the amount up to the limit will be paid out.

6 Prohibited Activities

The following activities are strictly prohibited on fan win:

• Claiming bonus benefits by creating multiple accounts.
• Bonus abuse or bonus arbitrage.
• Creating an account using another person's identity.
• Attempting to hack or manipulate the software or systems.
• Placing bets using automated bots or scripts.
• Using the platform for money laundering or any illegal financial activity.
• Misconduct toward other players or staff.

7 Account Closure & Suspension

Fan win may suspend or close an account for any of the following reasons:

• Violation of the terms and conditions.
• Failure to complete KYC verification.
• Suspicious transactions or suspected fraud.
• At the user's own request.
• Extended period of account inactivity.

If You Want to Close Your Account

To close your account, email our support team. Make sure to withdraw any remaining balance before the account is closed — claiming a balance after closure may be complicated.

8 Responsible Gaming Policy

Fan win believes gaming should be entertainment — not a problem. We care about every player's mental and financial well-being. Our responsible gaming tools include:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Loss Limit: Sessions will automatically end once losses reach a specified limit.
• Self-Exclusion: Take a break from the platform for a set period of time.
• Reality Check: You'll receive periodic reminders showing how long you've been playing.

For more details, visit our Responsible Play View the page.

9 Privacy & Data Protection

Fan Win takes the utmost care in how your personal information is collected, stored, and used. We never sell your data to third parties.

• All data is secured with SSL encryption.
• Payment information is not stored on our servers.
• Your information may be disclosed to authorities only when required by law.

For more details, visit our Privacy Policy View the page.

10 Right to Amend Terms

Fan win reserves the right to modify these terms and conditions, in whole or in part, at any time. When changes are made:

• A notification will be sent to your registered email.
• A notice will be posted on the platform's homepage.
• The effective date of any updated terms will be clearly stated.

Continued use of the platform after any changes will be considered acceptance of the updated terms.