Fan win Privacy Policy

1 Introduction

Fan win is a trusted online betting and gaming platform in Bangladesh. We believe protecting your privacy is not just a legal obligation — it is a core ethical commitment. This Privacy Policy explains how fan win collects, stores, uses, and safeguards your personal information.

This Policy fanwin.app Applies to the website and all associated mobile applications and services. By creating an account on Fan Win or using the platform, you are deemed to have consented to this Privacy Policy.

We may update this policy from time to time. You will be notified at your registered email address before any significant changes take effect. We encourage you to review this page regularly to stay informed.

2 What Data We Collect

Fan Win only collects information necessary to operate the platform. Below is an overview of the types of data collected and the reasons for doing so:

A) Information Collected at Registration

• Full name and username
• Email Address & Mobile Number
• Date of Birth (for age verification)
• Country & Address
• Password (stored in encrypted form)

B) Information Collected During KYC Verification

• Copy of National ID (NID), passport, or driving licence
• Photo or selfie (for identity verification)
• Proof of address (utility bill or bank statement)

C) Automatically Collected Information

• IP Address & Device Type
• Browser & Operating System Information
• Activity logs on the platform (pages visited, time spent)
• Transaction History

3 How We Use Your Information

Fan win uses your information for the following purposes. Each use has a clear reason behind it, and we never process your data unnecessarily:

• Account Management: To create your account, manage logins, and keep your account secure.
• Transaction Processing: To process deposits, withdrawals, and bonuses.
• Identity Verification: To prevent fraud and verify user age.
• Customer Support: To address your complaints and queries.
• Promotional Communications: To keep you informed about offers and bonuses, with your consent.
• Legal Compliance: To comply with regulatory authority guidelines.
• Platform Improvement: To analyse and improve the overall user experience.

4 Data Sharing Policy

Fan win does not sell your personal data to any third party. However, information may be shared in the following limited circumstances:

Legal Obligations

If a legal authority in Bangladesh or any other country issues a valid directive, fan win may be required by law to disclose information. This is always limited to the minimum data necessary.

Payment Processors

Information required to process transactions via bKash, Nagad, or Rocket is shared with the relevant payment gateway solely for the purpose of transaction verification.

Technology Partners

We work with a number of trusted technology service providers to operate the platform. They operate under strict confidentiality agreements and are not permitted to use your data for any other purpose.

5 Cookie Policy

Fan Win uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser.

Cookies We Use

• Essential Cookies: To maintain login sessions and ensure security. Without these, the website will not function properly.
• Performance Cookies: Collects anonymous statistics to help identify pages that may have issues.
• Functionality Cookies: To remember your preferred language and settings.
• Analytics Cookies: To analyze platform usage and make improvements (based on your consent).

You can manage cookies through your browser settings. However, disabling essential cookies may affect certain features and services.

6 Data Retention Period

Fan Win does not retain any data longer than necessary. Below is a breakdown of how long different types of information are kept:

Once the retention period expires, data is securely deleted or anonymized so that you can no longer be identified in any way.

7 Your Rights

Every registered user on Fan Win has the following rights regarding their personal data:

To exercise these rights, support@fanwin.appto email us. We will respond within 30 days.

8 Security Measures

Fan win uses industry-leading technology to keep your data secure. Our security framework is outlined below:

• TLS/SSL Encryption: All data transmissions are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): OTP used as an additional security layer at login.
• Firewall & DDoS Protection: Advanced security measures at the server level.
• Regular Security Audits: Regular system audits conducted by third-party security experts.
• Restricted Access Control: Only authorized personnel have access to specific data.
• Payment Data Stored Separately: Card or mobile banking details are not stored on our servers.

9 Children's Privacy

Fan win is an 18+ platform. We do not knowingly collect personal information from anyone under the age of 18.

Date of birth is verified at registration. If we become aware that a minor has created an account, that account and all associated data will be deleted immediately.

10 Policy Update Process

Fan Win may update this Privacy Policy from time to time. If any significant changes are made, we will notify you through the following methods:

• A notification will be sent to your registered email address.
• A notice will be displayed upon logging into the platform.
• The "Last Updated" date at the top of this page will be revised accordingly.

Continued use of the platform after an updated policy takes effect will be considered acceptance of the new policy. If you do not agree to the updated policy, you may request to close your account.

11 Contact Us

For any questions, complaints, or requests regarding this Privacy Policy, please reach out to us:

We will respond to your request as promptly as possible. Complex requests may take up to 30 days, but we will keep you updated throughout the process.